While on a work trip in Vietnam, one of our clients’ employees suddenly fell seriously ill. The medical facilities in that country could not diagnose the problem and the employee’s life was at risk. With a life and death emergency developing, our client had little choice but to call us just before midnight.
Our team leapt into action immediately, coordinating with the client’s insurer and a medical evacuation service provider, and finalising all the paperwork in the early hours of the morning.
Before the start of the next working day, the employee was in the air on his way back to Singapore and emergency medical help.
The entire claim was settled without our client needing to provide any additional funds, as the insurance company we involved had funded the medical evacuation directly. As for the employee who was taken ill – our client has let us know that our quick actions ensured that the he is now back to full health.